FAQs
Answers to most common questions about products, orders, shipments, and payments.
General
How do your mixers work?
MISS SWIG mixers are made to suit your style — no bartender skills required. Simply scoop, mix, and enjoy (with or without alcohol). You can make them directly in a glass, shake them in a cocktail shaker, blend them, mix a jug to share, or even use a slushie machine for something a little extra. There’s a mixing method to suit everyone.
See our How It Works page for step-by-step tips and serving inspiration.
Is MISS SWIG an Australian brand?
Absolutely. We’re proudly born, formulated, blended, and packed in Australia — using locally sourced ingredients wherever possible. Each flavour was developed in consultation with leading Australian mixologists, ensuring every profile tastes as good as it looks.
How long do the cocktail kits last?
Once prepared, your cocktails are best enjoyed fresh. The pre-mixed concentrates can be stored in the refrigerator for up to 2 weeks before mixing.
Products
What cocktails do you offer?
We offer a variety of premium cocktails including margaritas, martinis, spritzes, and seasonal specials. Each kit is crafted with high-quality spirits and natural ingredients.
Do I need to add alcohol? Can I make mocktails with it too?
All our mixers can be enjoyed with or without alcohol. They’re designed for cocktails, but taste just as good as mocktails — simply a touch sweeter without the spirit.
What’s the best type of alcohol to use with each flavour?
Cosmo → Vodka
Margarita & Spicy Marg → Tequila
Strawberry Daiquiri → White Rum
(Or go wild — we’re not judging.)
Why are the mixers powdered, rather than liquid?
Because powder = freedom. Our powdered format keeps the flavours fresh, cuts out unnecessary weight and waste, and means you can make incredible cocktails anywhere — from your kitchen to a picnic blanket to the beach. It also means our flavours are consistent. If you've every opened a 'fresh' juice and it has already turned sour, thats exactly why we developed our mixers in a powdered format.
Do they come with a scoop?
No, each serve equals 1.5 standard kitchen teaspoons, but we also offer a custom MISS SWIG scoop that measures one perfect serve (flat to the rim). It’s available to add on when you shop.
How many serves are in each jar?
Each jar makes 16 generously sized drinks. (And we mean real serves — not half-hearted ones.)
Does the powder add to the total drink volume?
Hardly. The powder integrates at a molecular level — meaning the water simply absorbs the flavour rather than expanding. Science, but make it delicious.
How long does it take to dissolve?
Just a few seconds with a quick stir in still water. For best results, mix, wait a beat, and give it one final swirl. Sparkling water can take a little more mixing — carbonation makes it a bit frothier — but the choice comes down to taste. Each gives a slightly different finish, so try both and see which you love more.
How many calories are in each serve?
Each MISS SWIG mix is under 20 calories per serve (and our serves are generous). You’ll find the exact amount on each flavour’s product page.
Shipping & Returns
What's your shipping policy?
We offer free express shipping on orders over $80 AUD Australia Wide. Standard shipping takes 3-5 business days, while express shipping typically arrives within 1-2 business days from dispatch. All our orders are shipped via Australia Post.
What if I change my mind?
Once your order has shipped, we can’t cancel or refund for change of mind. But hey — they make great gifts!
Do you ship internationally?
Not yet! We currently only ship within Australia. International shipping will be available in the future - sign up to our newsletter to be the first to know!
Do you offer returns?
We accept returns within 14 days of delivery for unopened, unused products. Contact our customer service team to initiate a return.
How do I track my order?
Once your order ships, you'll receive a tracking number via email. You can also check your order status by logging into your account.
My Account
How do I create an account?
You can create an account by clicking 'Sign Up' in the top right corner. This allows you to save your preferences, track orders, and receive exclusive offers.
How do I reset my password?
Click 'Forgot Password' on the login page and enter your email address. We'll send you a link to reset your password within a few minutes.
How do I update my account information?
Log into your account and click on 'Account Settings' to update your personal information, shipping addresses, and payment methods.
Stockist Enquiries
I’d love to stock MISS SWIG — how do I make it happen?
We’d love to hear from you. Head to our Contact page and send us a message or email hello@missswig.com.